eCommerce Development Services

The Challenge

You are ready to implement a new e-commerce platform to enhance online customer experience and make your merchandising, marketing and back-end operations more efficient.

You also expect to expand mobile, social and overall cross-channel capabilities of your online store.

How confident are you that your new platform will be able to drive additional growth in the next three years while possessing the flexibility to adapt to changing business conditions?

Important Facts

WHAT ARE COMMON SUCCESS CRITERIA OF ECOMMERCE PLATFORM DEVELOPMENT?

  • Ability to meet business objectives
  • Cost of the platform and implementation
  • Return on Investment
  • Flexibility to adapt to constantly changing e-commerce needs
  • System security
  • Site speed, availability and uptime

WHAT ARE COMMON MISTAKES OF ECOMMERCE IMPLEMENTATIONS?

  • Unrealistic investment budgets

eCommerce requires sophisticated systems that touch core retail business processes and require investment in software, server or hosting infrastructure, staffing and training.

  • Unsuitable ecommerce platform

Selecting an ecommerce platform without clear articulating business needs and a set of capabilities to meet your business objectives.          

  • Not prioritizing the customization requirements and trying to do everything at once

Clear priorities of customization requirements help to prevent scope creep, budget overrun and major project delays.

  • Mismatch between your retail operation processes and e-commerce architecture

Mismatch between your unique retail operations and e-commerce technology architecture would create unmanageable complexity almost immediately after launch which will lead to inefficient and expensive e-commerce operations.

  • Inflexible ecommerce technology architecture

You cannot predict all your future requirements. The secret to Amazon success is an internal architecture that allows adaptation to changing business needs which fueled their evolution from an online book store to the largest online market place.

  • Underestimating time and resources for testing, quality assurance and user acceptance testing (UAT)

Ecommerce operation is business critical part of retail business. The testing and quality assurance minimizes the risk of major flows in the user experience, transaction processing or backend operations. The time and efforts that required for testing depend on size and complexity of the platform customization.

  • Leaving the system integration requirements to the end

Customer centricity approach and omni-channel capabilities are essential in modern retail.  Review your process integration needs within the initial discovery and technology architecture phases.

  • No post launch plan

Not having marketing and operational launch plan, including post launch support and tuning process.

How Can Eradium Help?

Validate e-commerce Platform selection

Before we start with implementation plan we will make sure that you have selected the right platform to move forward (see our Platform Selection service).

Simplify complexity with the right architecture

We begin by defining your unique business objectives enabling the development of an e-commerce architecture to match your business needs. (see Technology architecture services).

Implementation specific to your requirements and e-commerce platform

While Shopify and Magento Enterprise implementation have common major phases, their specific activities, tasks and skills involved are very different. We have platform specific implementation techniques to better assist your business.

Our ecommerce implementation methodology have been developed based on many years of experience working with different types of retailers, ranging from the largest to smallest operations.

Eradium E-commerce Development 10 Stages Process

  • I. Discovery Phase – Commerce Requirements
  • II. Customer User Experience Design
  • III. In-store personnel experience and process design
  • IV. Ecommerce technology architecture
  • V. Baseline platform setup and configuration
  • VI. Customization: front end and back end
  • VII. Integration
  • VIII. Testing and QA
  • IX. User Acceptance Testing
  • X. Post Launch Tuning and Support