eCommerce Support

• All browsers are regularly updated.

Your eCommerce store is viewed through browsers. Browsers are regularly updated, some automatically which could hinder functionality and stop proper operations of you online business.

• eCommerce store and communication with third party services.

Commonly eCommerce stores communicate with third party services to get shipping rates, taxes, process payment, send message, check inventory with external system, etc. Each service provider performs regular updates of their components to address new bugs, security risks and update functionality. We know from experience that such updates may break existing functionality. So maintaining a proactive approach prevents downtime and loss of sales.

• Security.

Statistics published in December 2014 shows that only 25.94% sites written in PHP (which is the most popular web programming language) are maintained as secure. The underlying software is outdated with security holes that any attacker can manipulate. It’s just matter of time before the site will be hacked and used for different undesired purposes. Such examples include installing and distributing malicious software or stealing customers credit cards and personal information. Responsible web site owners have to keep their website software up to date.

• Is your hosting company responsible for your site up time?

When you read 99.9% uptime, pay attention that it refers to the server uptime, not the store uptime. In reality the server may be perfectly fine, your store is still hosted but some important functionality doesn’t work as expected. Your store could benefit from the expertise of our eCommerce support specialists to make sure that it is always ready to serve customers and accept orders.