You have made a substantial investment in developing your Magento ecommerce store and created cross channel customer experience. The ecommerce store was thoroughly tested and looks perfectly fine in all tested browsers and user scenarios. The site was also tested for security and got the green light to go live.
Does this mean that 100% of customers will continue to receive the same perfect user experience without constant monitoring, maintenance or support?
Eradium eCommerce support is focused on having your store always ready to serve your customers.
Data analytics helps us to be proactive in our maintenance rather than reactive in our troubleshooting.
Preventive Maintenance
The objective of preventive maintenance is to increase reliability of your online store platform and prevent problems in the future.
Proactive analytics to detect anomalies and hidden issues
- Proactive analytics can detect hidden issues before they become service-affecting problems and prevent negative impact on customer experience.
Updates and upgrades
- Core Magento platform upgrades
- Extension upgrades
- Change management process
Corrective Maintenance
Diagnostic and resolution of issues reported by users or discovered during system log analysis
Adaptive Maintenance
The purpose of adaptive maintenance is to keep your store software usable in changing online environment. This may include changes to the front-end styles and the back-end software.
Perfective Maintenance
Perfective maintenance is performed to provide the following benefits to your retail operations:
- Enhancing user experience.
- Launching of new marketing initiatives
- Increasing productivity of your store admin personnel
Emergency Incident Management
We work in close coordination with our hosting provider partners to make sure that any interruption in service is resolved as soon as possible.